Why Incredible Service is the Key to Converting Leads, Generating Business, and Succeeding in Real Estate

When it comes to the real estate industry, client service is KEY.  Property professionals who provide incredible service to their clients can convert more leads into loyal clients and generate future business through resales and referrals.

Converting more Leads
First and foremost, exceptional customer service is crucial for converting leads into clients.  When potential clients are searching for a real estate agent, they want to work with someone who is knowledgeable, reliable, and responsive.  If an agent can provide exceptional service during the initial stages of a client relationship, they are more likely to win the client’s trust and secure their business.

PropCon helps estate agents to leverage technology through beautifully designed landing pages, client-focussed journeys and a calendar with follow up reminders received on your mobile app so you don't miss important tasks.

Attentive service during the client relationship is equally as important.  A property practitioner who is attentive, proactive, and able to anticipate their clients’ needs will keep them satisfied throughout the home buying or selling process. This can lead to positive reviews, testimonials, and referrals that can bring in new clients and more business.

Resales and Referrals
Happy clients are an essential ingredient to generating future business through resales and referrals.  A satisfied client is more likely to return to the same agent when they decide to buy or sell another property. Furthermore, they may refer their family, friends, or colleagues to the agent who provided them with a positive and unique experience.

Referrals are powerful because they come with a level of trust and credibility that can be difficult to achieve through other marketing channels.  Referral marketing leads to high-quality leads and higher conversion rates, resulting in more business for the agent.

A key component of fantastic service is communication. Real estate professionals who are able to communicate clearly and frequently with their clients are more likely to build strong relationships with them. This includes keeping clients informed of the progress of their property transaction, responding to their questions and concerns in a timely manner, and providing them with valuable insights and recommendations.

The bulk communication tools in PropCon makes it easy to send emails, SMS and WhatsApps made out to your client by name.  Tried & tested scripts and templates helps with inspiration and is the easiest way to generate more business.

Success in Real Estate
Finally, real estate agents who provide great service should be committed to their clients’ success.  They should work tirelessly to help their clients achieve their real estate goals, whether that involves finding the perfect home or getting the best possible price for their property.  This dedication to their clients’ success can lead to a long-lasting and profitable relationship.

In conclusion, providing incredible service to clients is crucial for success in the real estate industry.  Exceptional customer service can help property professionals convert more leads into loyal clients, generate future business through resales and referrals, and build a reputation for excellence.  Those who prioritize communication, attention to detail, and commitment to their clients’ success are more likely to achieve success in the industry.
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Did You Know?

PropCon was designed for the individual agent, a small team and larger offices.

Your PropCon system allows you to work in your own bubble, collaborate with your team or the rest of the PropCon community.

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Our pricing plan

How many agents in your team? 1
Are you VAT registered?
Want a real estate website?
Total ex VAT
R 200
FREE R200
T&C may
apply
per user
per month
Listing Management 3 unlimited
Manage all your real estate listings conveniently in one place to feature on
Own PropCon Website
Digital Business Card
Private listing landing pages
→ Social media platforms
→ Private Client Profiles
→ Property24
→ Gumtree
→ ImmoAfrica
Contact Management 3 unlimited
Manage all your clients and leads in one place with our real estate specific CRM.

Some features include:
→ Property matching
→ Manage birthdays, house anniversaries, follow ups, meetings etc
→ Seller feedback landing pages
→ Bulk communication via WhatsApp, SMS & Email
→ POPIA preference management
→ Custom tagging aka data segmentation
→ Personal drive to keep client documents

Register a free trial to see all the features in action
Articles & Blogs 3 unlimited
A clever way to share valuable information without sending your clients off to other websites so they can stay in your funnel.
You can feature your articles on your own website, digital business card or share it directly with client via multiple communication channels.
Listing Collections - unlimited
A powerful way to create a multiple listing landing page to share via a single URL in bulk to a specific group of contacts, on social media platforms or a PropCon Website.
These listing collection landing pages can be created in just a few clicks.
Client Landing Pages 3 unlimited
Automated private landing pages with your company branding made out to your client by name where they see all their listing matches and update their POPIA communication preferences.
Listing Landing Pages 3 unlimited
PropCon automatically create beautifully designed and eye-catching listing landing pages for you.
Market listings privately to your database or publicly on a PropCon Website.
Digital Business Card
Use this powerful tool to capture your unique Personal Brand, add images & videos, feature your favourite listings & articles, add client testimonials to promote trust and use custom buttons to generate more leads.
Owners Feedback
Keep your homeowners and landlords updated on the marketing of their properties with regular feedback shared via a link. Looks impressive, but only takes a few minutes to create. (see example)
Bulk Communication
Use tried-and-tested scripts to communicate with your contacts in bulk through:
→ WhatsApp
→ Email
→ SMS
→ MailChimp
Deal Tracking
Keep track of your residential and commercial deals.
Some of the main features include:
→ Deal management
→ Deal Progress History
→ Deal Payout History
→ Linking of Buyers, Sellers and Lawyers
→ File Management for FICA docs etc
→ Integrated Calendar with Tasks and Reminders
→ Notes
→ Timely Alerts and Reminders
Real Estate Calendar
One-of-a-kind calendar specifically designed for busy estate agents. Linked to each one of your contacts and listing to effortlessly keep track of important dates. Ability to send automated appointment reminders to your clients.
Daily Tasks
Make sure you don’t miss important tasks by ticking them off your daily tasks check list.
Property Matching
Add a unique wish-list to automatically match clients with properties on a continuous basis. Track engagement with your listing(s) with our view counter.
Drive File Storage
A convenient way to save all your important documentation safely in the cloud.
File types like:
→ PDF
→ Word and Excel
→ Images
Partnerships
Collaborate with your favourite colleagues to dramatically increase sales through sharing your listings and contacts. Keep more sales in-house by using a centralised database.
Training & Webinars
Learn your new system through a fun journey of short video, access our library filled with free training videos and join our monthly live webinars!
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Looking for a Real Estate Website?

Funnel all your marketing efforts to your own real estate website hosted by PropCon. For a small extra fee of R320pm incl VAT you can have your own property website.

There are no limits or extra costs to link listings, articles, collections and agents to your website.

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